FAQ – CrowdEyes in general

  • What is CrowdEyes?

    CrowdEyes is a digital platform that helps organizations register, manage and return lost items quickly, securely and with documentation. The system brings the entire process together in one place – from registration to delivery.rt and traffic hubs

  • How does CrowdEyes work?

    1. You register found items in the CrowdEyes web app.
    2. The item becomes visible to potential owners in the CrowdEyes mobile app.
    3. The owner requests the item via the mobile app.
    4. You verify the owner via the system.
    5. Return is registered and documented digitally.

  • Who uses CrowdEyes?

    CrowdEyes is typically used by organizations that handle a lot of lost items:

    • Schools and educational institutions
    • Sports halls and clubs
    • Culture centers and venues
    • Hotels and restaurants
    • Transport and mobility
    • Municipalities and public institutions
    • Companies with reception or guests

  • What are the benefits of CrowdEyes?

    • Less time spent on administration
    • Faster return to owner
    • Better customer service
    • Full documentation and traceability
    • GDPR-friendly handling
    • Reduced risk of disputes
    • Fewer unclaimed items
    • More sustainable handling of forgotten items

  • How do we ensure that the item is returned to the rightful owner?

    When someone requests an item, you can verify ownership via:

    • Description of the object
    • Characteristics
    • Images or documentation
    • Authorization in the system

    All steps are logged so you always have documentation of who the item was handed over to.

  • Is CrowdEyes GDPR-safe?

    Yes. CrowdEyes is designed with GDPR in mind:

    • Access control
    • Logging and traceability
    • Data processing agreement
    • Option for deletion and anonymization
    • Secure storage of data

  • How long does it take to get started?

    Most organizations can be up and running in a few days.

    The system is web-based and does not require installation.

  • Can CrowdEyes be used on mobile and tablet?

    Yes. CrowdEyes can be used on both computer, tablet and mobile.

  • How much does CrowdEyes cost?

    The price depends on the number of locations and needs.

    Contact us for a price that suits your organization.

  • What happens to items that are not picked up?

    CrowdEyes helps with documentation and process if items need to:

    • Stored
    • Donated
    • Disposed of
    • Transferred to police/lost property office

  • Can CrowdEyes integrate with other systems?

    Yes, CrowdEyes can be integrated via API with other systems as needed.

  • What support do we get?

    You get:

    • Onboarding
    • Support
    • Continuous updates
    • Possibility for customizations