CrowdEyes will improve the handling of forgotten items in industries with many visitors
Hotels, schools, adventure venues, sports halls, transportation, shopping centers and public institutions can save time, create better service and increase security with a digital Lost & Found solution.
Copenhagen, May 2026 – Lost items are a daily challenge for many organizations. Phones, bags, keys, jackets, headphones, sportswear, teddy bears and documents are left behind in hotels, schools, restaurants, sports halls, means of transport, cultural centres and at major events.
For the owner, this can create frustration and uncertainty. For the organization, it can mean many manual inquiries, internal coordination, storage space, time consumption and risk of errors.
CrowdEyes wants to change that.
CrowdEyes is a digital Lost & Found platform that makes it easier for organizations to register, manage, match and return lost items. The solution is particularly relevant in environments with many guests, users, students, customers or citizens — where even small improvements in the process can make a significant difference.
“Forgotten items are often considered a small, practical task. But in organizations with many visitors, it can quickly become a time-consuming and confusing process. CrowdEyes creates structure, overview and documentation — and makes it easier to help people get their things back,” says Jann Kallehauge, initiator of CrowdEyes.
Hotels and accommodations: Better guest service after check-out
In hotels and accommodations, items are often forgotten in rooms, lobby areas, restaurants, meeting rooms and wellness facilities. This can be anything from chargers and clothing to jewelry, passports and electronics.
CrowdEyes can make a significant difference here by providing hotel staff with a simple digital process for registration, documentation and follow-up. Guests can find out more quickly whether their belongings have been found, and the hotel can provide a more professional service — even after the guest has left.
It strengthens the guest experience and can help turn a negative experience into a positive end to the stay.
Schools and educational institutions: Less clutter and fewer manual inquiries
Schools, colleges and educational institutions often accumulate large amounts of forgotten items. Jackets, bags, pencil cases, sportswear, keys and electronics can quickly fill offices, storage rooms and common areas.
With CrowdEyes, the school can register items digitally and create a better overview for staff, students and parents. This can reduce the number of manual inquiries to the office and make it easier to find the owner.
For schools, the solution can also contribute to more order, better documentation and less waste.
Sports halls, clubs and leisure facilities: High volume and many users
Sports halls, fitness centers, swimming pools and club environments often have many daily users and many forgotten items. Shoes, water bottles, sports bags, jackets, towels and personal belongings are often left in changing rooms, halls and common areas.
CrowdEyes can make it easier for employees and volunteers to register found items immediately and create a digital overview that users can search themselves.
This can be particularly valuable in facilities where there are many associations, teams, events and external users associated with the same location.
Experience venues, theme parks and events: Faster assistance for guests
Concerts, festivals, amusement parks, fairs, theaters and cultural events often bring together many people in a short time. When something is forgotten, it can be difficult for the guest to know who to contact, where the item is dropped off, or how to follow up after the visit.
CrowdEyes can bring the Lost & Found process together in one place, giving organizers and venues a more professional and scalable way to handle lost items.
For the guest, this means less uncertainty and a simpler way to search for their item. For the organization, it means fewer unstructured inquiries and better documentation.
Transport and mobility: More touchpoints require better traceability
In buses, trains, metros, ferries, airports and transport terminals, forgotten items can quickly move between different locations and departments. This places high demands on registration, traceability and overview.
CrowdEyes can support a more consistent digital process where items are registered, categorized, and handled across locations. This makes it easier for staff to follow the process and for the owner to get clear information about the next step.
In transportation environments, a digital Lost & Found solution can be crucial to reducing complexity and creating more transparency.
Shopping malls and retail environments: Many stores, many guests and many inquiries
In shopping malls and larger retail environments, forgotten items can be dropped off in many different places — in stores, cafes, common areas, restrooms, cinemas, or at the center information desk.
CrowdEyes can help consolidate the registration and create a common digital overview. This makes it easier for the center to handle inquiries and provides customers with a more professional experience.
When customers can quickly get help finding their belongings, it strengthens both the service experience and trust in the place.
Municipalities and public institutions: Better citizen service and documentation
Municipal buildings, libraries, citizen service centers, sports facilities, cultural centers and schools often handle forgotten items from many different user groups.
Here, CrowdEyes can contribute to a more uniform and documented process. It can make it easier for employees to handle objects correctly and easier for citizens to access information.
For public organizations, transparency, traceability and data minimization are key elements. CrowdEyes is therefore developed with a focus on structured handling and documentation throughout the process.
Restaurants, cafes and nightlife: When the guest only discovers the loss later
In restaurants, cafes, bars and nightclubs, guests often only realize later that they have forgotten something, which can lead to phone calls, social media messages and time-consuming follow-up for staff.
With CrowdEyes, found items can be registered quickly and systematically, so employees don't have to search through piles, notebooks, or internal message threads. The guest gets a simpler way to find out if the item has been found.
This provides a better customer experience — even after the visit.
A small process with great importance
Although forgotten items may seem like a practical detail, how they are handled can have a major impact on both operations, service and reputation.
When an organization helps a guest, student, citizen, or customer get a valuable or personal item back, it builds trust. It can be the difference between frustration and gratitude.
“CrowdEyes is not just about objects. It’s about people, security and service. When an organization can help quickly and professionally, Lost & Found doesn’t just become an administrative task — it becomes part of the overall customer experience,” says Jann Kallehauge.
About CrowdEyes
CrowdEyes is a digital Lost & Found platform that helps organizations register, manage and return lost items in a simple, transparent and documented way.
The solution is developed for companies and organizations with many visitors, guests, students, customers or citizens — including hotels, schools, transportation providers, venues, sports halls, shopping centers, restaurants, cultural institutions and public organizations.
CrowdEyes' ambition is to make it easier for people to get their lost belongings back — and help organizations deliver better service with less manual administration.
Vision: A world where no item truly stays lost.
Press contact
Jann Kallehauge
jka@crowdeyes.com
45 60 15 60 42
