FAQs -The Mobile App

• CrowdEyes is the name of the company behind a platform (online-service) with the same name, on which you can share information concerning Lost and Found.  
• CrowdEyes has developed two apps. One to install and use from a mobile device and one to use from a browser. We call them the CrowdEyes MobileApp (CEMA) and the CrowdEyes WebApp (CEWA).
• CEMA is free to use and can be downloaded from GooglePlay if you are a Android user, and from AppStore if you are a Apple iOS user. 
• CEWA has been developed to handle Lost and Found in professional organizations and in order to use it, you must have a subscription. You can sign up for a free trial right away by clicking the Get Started button in the upper right corner.
• If you have any questions, please contact us. 

• CrowdEyes is legal, if you use it for sharing information concerning Lost & Found, in accordance with applicable regulations and Terms of Use.  

• Most existing procedures for handling lost & found generally have the obvious disadvantage that unfortunate persons who wish to get back their lost & found must obtain information from several places. It can be an obstacle and cause them to give up.
• In relation to lost & found material, the effect is that a large number of unfortunate people never get their Lost&Found back. Instead, it is sent to the responsible authorities. If the authorities are unable to identify and contact the owner, it is sent for destruction after a while, because the amount is enormous and their handling of Lost &Found material is traditional, outdated and too resource-intensive.
• By using CrowdEyes' services, it is possible to share information about everything lost & found in one easily accessible solution, which will optimize the entire process and be a huge relief for everyone involved. This will lead to a more responsible and sustainable handling of lost & found, to the great joy of us all. 
• Experiences from customers who use the solution show a very significant internal and external process and service gain. A typical customer therefore spends on average less than a minute on a Lost&Found, compared to up to 10 minutes previously. And because all information is readily available in The CrowdEyes MobileApp, unlucky guests have much easier access to it.

• Security is a key matter to us, and is thought in as a fundamental part of every process. 

• Security is a key matter to us, and is thought in as a fundamental part of the process.

• Using the CrowdEyes WebApp, you can create announcements describing a lost & found and post it to the free CrowdEyes MobileApp.
• The posted announcements will be shared with all mobile app users.
• When guests contact you about lost & found, ask them to download the CrowdEyes MobileApp and explain to them that if you have what they're looking for, it's listed in the app from where they can request it back.

• We consider the request - and handout process to be very critical areas when it comes to security. 
• To handle this, we developed a Request Management Module and a Handout Module, and If you follow the procedures using these modules, you ensure that lost & found are most likely handed out to the right owners.

• If a person requests a Lost & Found and you feel unsure if the person is the rightful owner, we recommend you hand the Lost & Found over to the police to let them handle it.

• We offer the CrowdEyes WebApp in three different subscription plans starting at €19/months (annual payment). You can sign up for a free trial by clicking the "Sign Up" button in the upper right corner.
• In addition we offer the CrowdEyes MobileApp for free, which you can download from GooglePlay (Android) or AppStore (iOS).  

• If you represent a smaller organisation, such as a smaller sports club, a café, a restaurant or similar, with fewer than 50 pieces of  Lost & Found a month, we recommend that you sign up for the Basic subscription plan.
• If you represent a midsized or larger organisation, with more than 50 pieces of  Lost & Found a month, we recommend that you sign up for the Business subscription plan.
• If you represent branch organisation, we recommend that you sign up for the Business Plus subscription plan.

• If no one make a claim to a Lost & Found, you must hand it over the an authority according to regulations. 

I some countries like Denmark Lost & Found is regulated by a law from 2014. Here is an extract:

• § 1. Found property must be handed over to the police as soon as possible, unless the finder knows who the owner is and immediately returns it to him.
• PCS. 2. Lost property found in public institutions, entertainment establishments, shops, public means of transport and similar places can be handed over to the relevant institution, shop etc. Money, securities, particularly valuable jewelery and the like must then be handed over to the police as soon as possible. Other lost property can be stored by the institution, business, etc. for up to 30 days. If the lost property is not handed over to the owner within 30 days, it must be handed over to the police immediately.
• PCS. 3. The police may allow that in subsection 2 mentioned institutions, businesses, etc. stores lost property other than money, securities, particularly valuable jewelery and the like for up to 3 months, if the institution stores the lost property in a safe manner and keeps a record of it with information on where, when and by whom it was found.

You can read more at https://www.retsinformation.dk/eli/lta/2014/879

• Once you feel confident that a person requesting a lost and found is in fact the owner, make an agreement on how it will be returned. 
• You can let them pick it up, which we recommend. It allows you to let the person identify himself and, for example, enter the code into a mobile phone as proof of ownership. 
• Alternatively, you can ship it with a distributor.

• You can start using The CrowdEyes WebApp, within minutes by signing up for a free trial, after which we'll be in touch.
• You are also welcome to contact us directly by email: info@crowdeyes.com or by phone: +45 7022 6042

• The free CrowdEyes MobileApp is intended for sharing information about lost & found only, according to "Terms of use".

• If you find that a posting in the CrowdEyes WebApp violates our guidelines according to the "Terms of use", you are welcome to report this as abuse. You do this by pressing the arrowhead to the right of the text in each posts. In the drop downlist, press "Report abuse".

The CrowdEyes MobileApp is intended for sharing lost & found information according to Terms of use!

1. Objects which you've lost, or objects you've found that you assume someone is missing

2. People missing

3. Pets missing 

4. Witness something that may affect certain people or that is merely of general interest.