FAQ – CrowdEyes for venues/cultural centers

  • What is CrowdEyes?

    CrowdEyes is a digital Lost & Found platform that helps venues and cultural centers handle forgotten items professionally, quickly and documented - from the time the item is found until it is returned to the owner.

  • How does CrowdEyes work in practice?

    1. Staff registers found items in the CrowdEyes web app.
    2. The item becomes visible to guests in the CrowdEyes mobile app.
    3. The guest requests the item via the mobile app.
    4. Staff verifies the owner.
    5. Return is registered and documented digitally.
  • Why is CrowdEyes relevant for venues and cultural centers?

    Because venues often experience:

    • Many forgotten items after events
    • Many inquiries by email and phone
    • Time spent looking for items
    • Uncertainty about ownership
    • Unclaimed items
    • Manual handling without documentation

    CrowdEyes brings the entire process together in one system and reduces time consumption.

  • What types of objects are typically found at a venue?

    Typical items:

    • Jackets and bags
    • Mobile phones
    • Keys
    • Glasses
    • Jewelry and watches
    • Credit cards
    • Cameras
    • Merchandise
    • Instruments
    • Headphones
    • Clothing from wardrobe
  • Can guests find their own item?

    Yes. Through the CrowdEyes mobile app, guests can:

    • View found items
    • Search for items
    • Request item return
    • Communicate with the finder

    This significantly reduces the number of emails and phone calls.

  • Does it save time for staff?

    Yes, typically because:

    • Fewer emails
    • Fewer phone calls
    • Less time spent managing
    • Less administration
    • Less manual handling

    Everything can be registered and documented in the system.

  • How do we ensure that we deliver to the right owner?

    When a guest requests an item, staff can verify the owner via:

    • Description
    • Characteristics
    • Documentation
    • Approval in the system

    The delivery is registered and documented.

  • Can CrowdEyes improve the guest experience?

    Yes. Losing something is a bad experience – but getting it back quickly and professionally is often a very positive experience.


    Many places experience that good handling of lost property results in:

    • Happy guests
    • Better reviews
    • Stronger brand
    • Better service experience

    From lost item to good guest experience.

  • What do we do with items that are not picked up?

    CrowdEyes documents what happens to items that are not picked up:

    • Opbevaring
    • Afhentningsperiode
    • Donation
    • Bortskaffelse
  • Can multiple departments use the same system?

    Yes, for example:

    • Reception
    • Cloakroom
    • Bar
    • Backstage
    • Administration
    • Multiple venues in the same organization
  • How quickly can we get started?

    Most venues can be up and running in a few days, as the system is web-based and does not require installation.

  • Can we use CrowdEyes during events?

    Yes. CrowdEyes can be used live during events so that items are immediately detected and guests can quickly find them.

  • How much does CrowdEyes cost?

    The price depends on the venue, number of locations and needs. Contact us for a solution that suits you.

  • We already have a Facebook page for lost and found items – why do we need CrowdEyes?

    Because CrowdEyes:

    • Collects everything in one place
    • Makes items visible to the owner in an app
    • Documents delivery
    • Ensures GDPR correct handling
    • Reduces emails and phone calls
    • Provides a professional setup
    • Can be used across all events and locations

    Facebook is not documentation, not GDPR-safe, and not a professional workflow.