FAQ – CrowdEyes for Hotels

  • What is CrowdEyes?

    CrowdEyes is a digital Lost & Found platform that helps hotels register, handle and return forgotten items quickly, professionally and documented.

  • How does CrowdEyes work in a hotel?

    • Housekeeping or reception registers found items in the CrowdEyes web app.
    • The item becomes visible to the guest in the CrowdEyes mobile app.
    • The guest requests the item via the mobile app.
    • The hotel verifies the owner.
    • Delivery or shipment is registered and documented digitally.

  • What items do guests typically forget in hotels?

    Typical items:

    • Chargers
    • Clothing
    • Shoes
    • Toiletries
    • Jewelry and watches
    • Glasses
    • AirPods / headphones
    • Tablets and computers
    • Passports and documents
    • Keys
    • Books
    • Toys
    • Medicine

  • How does CrowdEyes help the reception?

    The reception is free from:

    • Lots of emails about forgotten items
    • Phone calls
    • Manual registration
    • Looking for items
    • Uncertainty about ownership
    • Manual handling of shipments

    Everything is brought together in one system.

  • How does CrowdEyes help housekeeping?

    Housekeeping can quickly register found items with:

    • Image
    • Location (room)
    • Date
    • Description

    The reception then takes over the dialogue with the guest via the system.

  • Can we send items to the guest?

    Yes. CrowdEyes documents the entire process, even if the item is sent by mail or courier:

    • Who the item is being shipped to
    • When it is being shipped
    • Tracking number
    • Shipping documentation

  • How do we ensure we send to the right person?

    The guest requests the item via the CrowdEyes app, and the hotel can verify via:

    • Reservation information
    • Description of the item
    • Documentation
    • Authorization in the system

  • Can CrowdEyes improve the guest experience?

    Yes. Many hotels find that handling forgotten items has a major impact on the guest's overall experience.


    Getting a forgotten item back quickly and professionally can lead to:

    • Better reviews
    • Increased guest satisfaction
    • Stronger brand
    • More returning guests

  • What do we do with items that are not picked up?

    CrowdEyes documents what happens to objects:

    • Opbevaring
    • Kontaktforsøg
    • Donation
    • Bortskaffelse

  • Can multiple departments use the system?

    Yes, for example:

    • Housekeeping
    • Reception
    • Restaurant
    • Spa & fitness
    • Konferenceafdeling

  • How quickly can we get started?

    Most hotels can be up and running in a few days, as CrowdEyes is web-based and does not require installation.

  • Is CrowdEyes GDPR-safe?

    Yes. CrowdEyes is designed for secure handling of guest information:

    • Access control
    • Logging
    • Documentation
    • Option for deleting data

  • We already handle lost and found items at reception – why do we need CrowdEyes?

    Because CrowdEyes:

    • Reduces time spent at reception and housekeeping
    • Collects all communication in one place
    • Documents deliveries and shipments
    • Reduces risk of errors and disputes
    • Provides a more professional guest experience
    • Can be used across the entire hotel