FAQ – CrowdEyes for airports
What is CrowdEyes?
CrowdEyes is a digital Lost & Found platform that helps airports register, handle and return lost items in a structured, secure and documented manner.
How does CrowdEyes work at an airport?
- Employees register found items in the CrowdEyes web app.
- The item becomes visible to passengers in the CrowdEyes mobile app.
- The passenger requests the item via the mobile app.
- The airport verifies the owner.
- Delivery or shipment is registered and documented digitally.
Where are items typically found at an airport?
Typical locations:
- Security check
- Gate areas
- Airplane
- Toilets
- Restaurants and shops
- Lounges
- Luggage area
- Parking areas
- Transport areas
What items are typically forgotten at airports?
Typical items:
- Passports and ID
- Mobile phones
- Computers and tablets
- Bags
- Suitcases
- Keys
- Jewelry and watches
- Cameras
- Headphones
- Clothing
- Travel documents
Can CrowdEyes be used by multiple departments at the airport?
Yes. CrowdEyes can be used by:
- Lost & Found
- Security
- Cleaning
- Airlines
- Handling
- Lounges
- Shops and restaurants
- Parking service
Everyone can register in the same system.
Can passengers find their item themselves?
Yes. Passengers can, via the CrowdEyes mobile app:
- Search for items
- View found items
- Request the item
- Track the status of your request
This reduces inquiries to Lost & Found.
Can CrowdEyes handle shipping items internationally?
Yes. The system can document:
- Shipment
- Address
- Tracking number
- Date
- Receipt
- Customs information (if applicable)
How do we ensure that the item is returned to the rightful owner?
Ownership can be verified via:
- Description
- Contents in bag
- Boarding pass
- Passport/ID
- Documentation
- Authorization in the system
Delivery is logged and documented.
Can CrowdEyes handle security requirements and documentation?
Yes. CrowdEyes records:
- Who found the item
- Where it was found
- When
- Who handled it
- Who it was given to
- Shipping
- History and log
This is important in terms of security and compliance.
Can CrowdEyes provide statistics and reports?
a. CrowdEyes can provide an overview of:
- Number of items found
- Locations
- Types of items
- Return rate
- Retention time
- Shipments
- Workload
This can be used to optimize processes and staffing.
What happens to items that are not picked up?
CrowdEyes documents the process in relation to:
- Storage period
- Transfer to police
- Auction
- Donation
- Disposal
We already have a Lost & Found department – why do we need CrowdEyes?
Because CrowdEyes:
- Digitalizes the entire process
- Makes objects visible to passengers
- Reduces inquiries
- Documents the entire chain
- Creates traceability
- Can be used by all actors at the airport
- Provides data and statistics
- Improves the passenger experience
CrowdEyes is not Lost & Found – it is the system that powers Lost & Found digitally.
