FAQ – CrowdEyes for restaurants, bars & nightlife

  • What is CrowdEyes?

    CrowdEyes is a digital Lost & Found platform that helps restaurants, bars and nightclubs register, handle and return forgotten items quickly, structured and documented.

  • How does CrowdEyes work in practice?

    • Staff registers found items in the CrowdEyes web app.
    • The item becomes visible to the guest in the CrowdEyes mobile app.
    • The guest requests the item via the mobile app.
    • Staff verifies the owner.
    • Return is registered and documented digitally.

  • What items are typically forgotten?

    Typical items:

    • Jackets
    • Bags
    • Mobile phones
    • Wallets
    • Credit cards
    • Keys
    • Jewelry
    • Glasses
    • Hats and gloves
    • Power banks
    • AirPods / headphones

  • Why is CrowdEyes relevant for restaurants and bars?

    Because staff often spend time on:

    • Phone calls from guests
    • Messages on Facebook and Instagram
    • Looking for items
    • Uncertainty about ownership
    • Unclaimed items
    • Manual handling without documentation

    CrowdEyes brings it all together in one place.

  • Can guests find their own item?

    Yes. Through the CrowdEyes mobile app, guests can:

    • View found items
    • Search for items
    • Request item return

    It reduces the number of messages and phone calls.

  • Does it save time for staff?

    Yes, typically because:

    • Less time on the phone and social media
    • Less time managing
    • Less administration
    • Less disruption during busy periods

  • How do we ensure that we deliver to the right owner?

    When a guest requests an item, staff can verify the owner via:

    • Description
    • Characteristics
    • Documentation
    • Approval in the system

    The delivery is registered and documented.

  • What do we do with items that are not picked up?

    CrowdEyes documents the entire process:

    • Storage
    • Collection period
    • Donation
    • Disposal
    • The delivery is logged and documented.

  • Can we use CrowdEyes across multiple restaurants or bars?

    Yes. CrowdEyes can be used across multiple locations in the same chain or business.

  • How quickly can we get started?

    Most sites can be up and running in a few days, as CrowdEyes is web-based and does not require installation.

  • Is CrowdEyes GDPR-safe?

    Yes. CrowdEyes ensures:

    • Access control
    • Logging
    • Documentation
    • Data deletion
    • Secure handling of personal data

  • We already handle lost property via Facebook and Instagram – why do we need CrowdEyes?

    Because CrowdEyes:

    • Collects everything in one place
    • Makes items visible to the guest in an app
    • Reduces social media messages
    • Documents handover
    • Provides overview
    • Creates a professional process
    • Can be used across all locations

    Social media is not documentation and not a workflow – it is just communication.

  • How much does CrowdEyes cost?

    The price depends on the number of locations and needs. Contact us for a solution that suits you.